Refund and Returns Policy
At Libzon, customer satisfaction is our top priority. We accept returns for both defective and non-defective products and offer exchanges under the conditions outlined below.
1. Refund Eligibility
We offer refunds on physical book purchases made through our website under the following conditions:
The physical book is damaged or defective upon arrival.
You accidentally purchased the same physical book more than once.
You were charged for a physical book you did not receive.
You return a non-defective item in new condition within the allowed timeframe.
2. Returns & Exchanges
We accept returns for both defective and non-defective products.
We accept exchanges for items returned in new condition.
All return and exchange requests must be made within 30 days of the purchase date.
Items must be in original condition (unused and undamaged).
Returns are processed by mail. A free return label is included in the package.
No return or restocking fees apply.
3. Refund Request Process
To request a refund or exchange:
Contact our customer support team at [support@libzoon.com] within 30 days of your purchase.
Provide your order number and a brief explanation of the issue.
If applicable, we may request photos of the damaged item or packaging.
4. Refund Methods
Refunds will be issued to the original payment method.
Please allow 3–5 business days for the refund to appear in your account after approval.
5. Non-Refundable Items
Refunds will not be granted in the following case:
The book was used, damaged by the customer, or returned in non-original condition.
6. Contact Information
If you have any questions or need assistance with a return, exchange, or refund, please contact us at:
- Email: Support@libzoon.com
- Phone: +49 15510988764
- Address : Potsdamer Platz 10, 10785 berlin, Germany
- Support Hours:
Mon to Fri: 9:00 AM to 5:00 PM
7. Policy Changes
We reserve the right to update or modify this policy at any time. Any changes will be published on this page.