Refund and Returns Policy

1. Refund Eligibility

We offer refunds on physical book purchases made through our website under the following conditions:

• The physical book is damaged or defective upon arrival.

• You accidentally purchased the same physical book more than once.

• You were charged for a physical book you did not receive.

2. Refund Request Process

To request a refund, please contact our customer support team within 30 days of the purchase date.
Provide your order number and a detailed explanation of the issue.
We may request additional information, such as photos of the damaged item or shipping materials, to process your refund request.

3. Refund Methods

Refunds will be issued using the same payment method used for the original purchase.
It may take up to 3–5 business days for the refund to appear in your account.

4. Non-Refundable Items

We do not offer refunds for physical books that have been used, damaged by the customer, or are no longer in their original condition.
No refunds will be provided for change of mind or personal preference.

5. Contact Information

If you have any questions or need assistance with a refund request, please contact our customer support team at [support@libzoon.com].

6. Policy Changes

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

Please Note:
By making a purchase on our website, you agree to the terms and conditions of this refund policy.
We recommend reviewing our Terms of Service and Privacy Policy for additional information about your rights and responsibilities as a customer.